Terms and Conditions
These Terms and Conditions govern all use of and transactions carried out through Building Plastics Online Ltd. By placing an order or using our website, you agree to be bound by these terms. Please read them carefully.
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1. Delivery Policy
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We aim to deliver all orders within 5 to 10 working days of receiving full payment. Delivery timeframes may vary depending on product type and availability.
Upon receiving delivery, inspect goods before signing. If any items are damaged, you must mark the delivery note as DAMAGED. Signing "unchecked" will void insurance claims. Claims for damages cannot be processed unless properly documented at delivery.
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2. Payment Terms
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All orders must be paid for in full before manufacture unless otherwise agreed in writing. Delayed or missed payments may incur interest charges of 2.5% per month. Please note these are Custom-made products and cannot be cancelled once production/payment for order has started.
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3. Ownership and Risk
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All goods remain the property of Building Plastics Online Ltd until paid for in full. Risk transfers to the customer upon delivery. Goods must be insured and kept in good condition until ownership passes.
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4. Accuracy of Information
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Product descriptions, sizes, and images are intended for guidance only and may vary slightly. Customers are responsible for providing accurate measurements and details when ordering.
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5. Website Use
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You may browse this site without registration. However, access to certain features may require account creation. Website content may be printed for personal use but must not be reproduced or redistributed without written permission.
We take reasonable steps to ensure the site is operational and secure. We are not liable for temporary unavailability or technical issues.
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6. Returns and Refunds
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Customised, Bespoke and made to measure items are non-returnable unless faulty.
If an item arrives damaged, you must refuse delivery to be eligible for a replacement. Notification of damages or shortages must be made within 24 hours of delivery.
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7. Guarantee
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All products supplied are covered by the manufacturer’s standard warranty, typically for 12 months from delivery. This does not cover faults due to misuse, incorrect installation, or normal wear and tear.
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8. Liability
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Building Plastics Online Ltd accepts no liability for any indirect or consequential loss arising from delays, product faults, or incorrect use. This does not affect your statutory rights or our liability for death or personal injury caused by negligence.
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9. Intellectual Property and External Links
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All website content is owned or licensed by Building Plastics Online Ltd. You may link to our homepage, provided it is done fairly and legally, without damage to our reputation or misrepresentation. We are not responsible for third-party websites linked from our site.
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10. Governing Law
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All transactions are subject to English law. Any disputes will be handled exclusively by the courts of England and Wales.